How Will I Know When My Vehicle Repair Is Completed?
DentDr360.com has a sophisticated messaging system that allows you to communicate throughout the entire process with your collision center. You can also feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Do I Have The Right To Select The Shop That Will Repair My Vehicle?
It's your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.
How Long Will It Take To Repair My Vehicle?
DentDr360.com’s affiliated Independent Collision Centers understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but they strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shipping. DentDr360.com affiliated Collision Centers will give you an expected out-date providing they do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. You’ll always be in contact with your service advisor using the DentDr360.com sophisticated messaging system that allows you to communicate throughout the entire process with your collision center.
Why Canât I Get An Estimate Over The Phone?
There are many factors that can greatly effect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible to the naked eye and may also need wheel alignment. Your collision center expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Where Do I Get My Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. If you’re going to go through your insurance company, write your claim number down and add the number in the DentDr360.com description box or bring it in with you when you come in to begin the repair process, the body shop will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or your collision center will contact them for you.
How Do I Log Into DentDr360.com Website To View My Information?
To log into your DentDr360.com profile, go to the upper right hand corner of the web site and click the “Login” button and choose Customer. Enter your username and password and you’ll have access to your profile and to communicate with the collision center that you chose to perform the repair on your vehicle. For assistance, please call 1-856-336-8377
What is a "Direct Repair" Shop or DRP?
A direct repair facility (DRP) is a collision center that works directly with your insurance company as a preferred shop.
Do I Have To Pay a Deductible?
Unless you're paying "out-of-pocket," the amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Can You Match The Paint Color On My Vehicle?
Yes! Today's modern factory finishes incorporate multiple layers of highly specialized paints. Collision centers have made major investments in the finest paint systems available and constantly upgrade their technology and equipment to ensure that each vehicle's paint matches. They take special pride in their ability to match factory finishes as the final step in the restoration process.
Can I Get Other Service Work Done While My Vehicle Is In The Shop?
Yes. Just let your service advisor know what other work you would like done so that he or she can make the necessary arrangements.
An Iinnovative Way
The New Fast Innovative way to request estimates from Certified Collision Centers near you! Welcome to DentDr360.com! When you want a quote on that "ding," DentDr360.com's network of Certified Collision Centers are here to give you free quotes in areas that are most convenient for you! No more setting appointments. No more sitting and waiting in a repair shop for an estimate. No more time off work or time taken from your weekend. No more driving in a dinged-up car! Just snap a few pictures of the damage, answer a few questions, then relax and watch as estimates from Collision Centers are sent directly to your email… then you decide what works best for your wallet… Simple! DentDr360.com - Anytime, Anywhere, Any Collision Center you choose!
Here are a few scenarios that happen all too often…You leave your car in the parking lot while you shop, eat lunch or work. When you return, you find a scrape or a dent where a car door hit yours or maybe a wayward shopping cart left evidence on your bumper... What if your car meets “crazy” and they scratched the paint with a key... In either scenario… You Have Been Dinged! DentDr360.com is partnering with thousands of Certified, Screened and Approved Independent Collision repair centers nationwide, and all of them offer the highest level of body repairs at the most competitive rates and savings over dealership pricing. Guaranteed!
Apart from your vehicle information, we only pass your name along to the shop, until you hire the repair shop of your choice, but you can stay in contact with your DentDr360.com independent collision center by using our SMS Messaging system located in your account. Always know what's going on with your vehicle, what is getting done and what still needs doing.
DentDr360.com’s network of independent collision centers use State of the Art equipment and utilize the latest techniques to ensure a professional and high standard of work every time, giving you the peace of mind that your vehicle is in safe hands.
Whether you’re going to self-pay or file a claim through your Insurance company, DentDr360.com’s independent collision centers will take care of all the paper work! They’ll even schedule your rental car, towing and work with you on whatever you need to make your experience as smooth as possible, that’s just what they do!
All of us at DentDr360.com would like to thank you for using DentDr360.com! We understand that being in a collision, no matter the severity, can be a frustrating experience and our goal is to give you options, understanding and information on what to expect before you even step foot into your body shop…